مجلة الاقتصاد والبيئة
Volume 7, Numéro 1, Pages 237-250
2024-04-01

Social Media Analytics And Tourism Destination Marketing: The Case Of Timimoun Destination

Authors : Graa Amel . Bechelaghem Khadidja . Frioui Samira .

Abstract

Social media analytics plays a crucial role in tourism destination marketing. With the growing influence of social media platforms, tourists are increasingly using these platforms to research, discover, and share their travel experiences. Accordingly, this research work uses analytical techniques such as sentiment analysis and topic modelling to extract topics of interest from tourists’ conversational data on different social media from June 07, 2022 to June 07, 2023. Using Mentionlytics to track online conversation about TIMIMOUN as a travel destination, the results reveal that the overall sentiment towards the TIMIMOUN destination in this period was overwhelmingly positive and the most online conversation took place on YouTube.

Keywords

Social Media Analytics ; Tourism Destination ; TIMIMOUN ; Mentionlytics